Shipping Policy
Key Shipping Details:
- Order Cut-Off Time: 14:00 GMT
- Order Handling Time: 1-3 business days (Monday to Friday)
- Shipping Time: 4-8 business days (Monday to Friday)
- Shipping Cost: Free shipping on all orders
At Luna Body Co, we’re committed to getting your picks to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process:
Order Cut-Off Time
Place your order before 14:00 GMT, and we’ll start processing it the same day. Orders placed after this time will be handled on the next business day.
Handling Time
Once your order is placed, we carefully prepare it for shipping within 1-3 business days (Monday to Friday).
Shipping Time
After processing, your order will reach you in approximately 4-8 business days (Monday to Friday).
Shipping Cost
Enjoy free shipping on all orders.
Order Delays
In rare cases, delays may occur due to unforeseen circumstances like high order volumes or courier issues. If your order is delayed, we’ll keep you updated every step of the way. Feel free to reach out to us at info@lunabodyco.com with any concerns.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us immediately at iinfo@lunabodyco.com. Please include your order details and a photo of the issue, and we’ll resolve it promptly.
Order Cancellations
Orders can be cancelled before they are shipped. Once your order has left our warehouse, cancellations are no longer possible, but you may return the item once it arrives.
Shipping liability
www.lunabodyco.com accepts no liability for damaged, lost or misplaced packages once picked up by the carrier.
www.lunabodyco.com is a B2C (Business to Customer) company, therefore we only deliver to residential addresses. If an order is placed for delivery to a business or corporate address, or a change of address is arranged with the carrier, we are not liable for that order if it is lost or misplaced.
Please note that we use the shipping address provided when the order was placed. We cannot be held liable if any of this information is incorrect.
Other & Contact
For any questions or assistance, our team is here to help!
Our customer service team is available Monday to Friday, from 9:00 to 17:00 GMT.
Email: info@lunabodyco.com